Submit a Repair Request
Use the form below to submit your repair request for review.
Get in Touch
Repair Request Process
Elite Home Solutions has implemented a request tracking system to streamline maintenance requests and track repairs at The Villas at Puali. This system helps ensure that repair needs are documented and addressed efficiently.
Important Notes:
- The HOA must review and approve all repair requests before any work is scheduled.
- Elite Home Solutions is a third-party contractor. We do not make decisions regarding approvals or HOA policies—we only track requests and complete approved repairs.
- Urgent repair requests should be emailed to Amy Campbell (Hawaiiana Management) for review.
How to Submit a Repair Request
To request repairs, please use the online form to track and review the issue.
📧 Urgent Repairs: amyc@hmcmgt.com
Once submitted, the HOA will review the request. If approved, Elite Home Solutions will be scheduled to complete the work.
Who Handles What?
Repair Work & Request Tracking
Elite Home Solutions handles approved repairs such as siding, trim, sheathing, and general exterior maintenance.
🔹 For repair tracking & scheduling:
Shawn Paulson – Elite Home Solutions
📧 contact@kauaielite.com
Elite Home Solutions will only proceed with work after HOA approval.
HOA & Property Management
For billing, HOA compliance, and general property inquiries, contact the property management team.
🏢 Amy Campbell – Hawaiiana Management Company
📧 amyc@hmcmgt.com
Amy ensures all repair requests go through the proper HOA approval process.
HOA Board & Policy Decisions
For questions about approvals, policies, or community-wide concerns, contact the HOA Board.
🏡 Joyce Miranda – HOA President
📧 cjmstables@gmail.com
The HOA is responsible for approving repairs and setting policy guidelines. The board will review a request before work is scheduled if it requires approval.
Repair Request Workflow
- Submit a Request: Use the form to log the issue so it can be documented.
- HOA Review & Approval: The HOA evaluates and approves requests before work begins.
- Scheduling & Repairs: Elite Home Solutions will schedule and complete the work once approved.
If an issue is urgent, please email Amy Campbell directly.
Understanding Our Role
Elite Home Solutions is an independent contractor hired to complete approved repair work—we are not part of the HOA and do not have decision-making authority regarding repairs, policies, or approvals.
This tracking system is in place to help document requests, improve efficiency, and ensure repairs are completed in an organized manner. However, all repair approvals and final decisions rest solely with the HOA.